Refund policy
Last updated: Jul 19, 2026
60-Day Satisfaction Guarantee
We stand behind the quality of our products and want every part of your experience with Mida Health to feel clear and straightforward.
If your first Mida Health order is not the right fit, contact us within 60 calendar days of delivery. Our 60-Day Satisfaction Guarantee applies to eligible products included in your first order placed through midahealth.com and delivered to a U.S. address.
Once we verify that your request meets these eligibility requirements, we will refund the amount paid for the eligible product, including applicable sales tax, to the original payment method.
For health, safety, and product-integrity reasons, dietary supplements are not eligible for return, even if unopened. You do not need to return the product to receive an approved refund.
Original shipping charges are non-refundable for satisfaction-guarantee claims. Applicable shipping charges will be refunded if the order arrived damaged, defective, or incorrect; was lost or not delivered to the address provided at checkout; or was otherwise affected by an error attributable to Mida Health or its fulfillment or delivery partners.
Refunds are based on the product amount actually paid after promotional discounts. Promotional codes, discounts, and complimentary credits are not redeemable for cash.
Mida Health reserves the right to deny requests involving suspected fraud, abuse, duplicate claims, or purchases that cannot be verified.
How to Submit a Request
Email support@midahealth.com with:
- Your order number
- The email address used to place the order
- A brief explanation of your experience
If we cannot locate the order, we may ask you to provide additional proof of purchase.
We will review your request and notify you of our decision within three business days.
Damaged, Defective, Incorrect, or Missing Orders
Please inspect your order when it arrives and contact us as soon as possible if a product is damaged or defective, if you received the wrong item, or if your order was not delivered.
To help us evaluate the issue, we may request photos of the product and shipping package. For product-quality concerns, please keep the product and packaging and provide the lot number and expiration date printed on the container.
Do not discard the product or packaging until our team confirms that the issue has been resolved.
Buy with Prime Orders
Buy with Prime orders are subject to the applicable Prime return and refund policies.
For eligible returns during the Prime return window, use the return link in your Buy with Prime order confirmation or manage the order through your Amazon account.
[Start a Buy with Prime return]
If your order is no longer within the Prime return window but remains within Mida Health’s 60-Day Satisfaction Guarantee, contact support@midahealth.com so we can review your request.
Exchanges
We do not offer product exchanges because dietary supplements cannot be returned to inventory.
Eligible requests are resolved through a refund to the original payment method.
Refund Timing
Once your request has been approved, we will issue the refund to the original payment method.
After the refund is issued, it may take up to 10 business days to appear in your account, depending on your bank or credit-card provider.
If more than 10 business days have passed since you received confirmation that the refund was issued, contact support@midahealth.com.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.