Frequently Asked Questions

How do I place an order on Mida Health?

Placing an order is easy! Simply browse our products, add the items you want to your cart, and proceed to checkout. You’ll need to provide your shipping and payment information to complete your purchase.

Can I modify or cancel my order after it has been placed?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been fulfilled or shipped cannot be changed or canceled.

Will I receive an order confirmation?

Yes, after placing your order, you will receive a confirmation email with the details of your purchase. If you do not receive this email, please check your spam folder or contact our support team. You should also be able to access all your order details by connecting to your account on our website.

What are the shipping options available at Mida Health?

We offer a variety of shipping options, primarily standard or express ground shipping.  The availability of these options may vary depending on your location and the products you order.

How much does shipping cost?

Shipping costs are calculated at checkout and depend on the shipping method selected and the destination of your order. We sometimes offer free shipping promotions, so be sure to check our site for the latest deals.

How long will it take to receive my order?

Delivery times vary based on the shipping method you choose and your location. Standard shipping typically takes 2-5 business days, while the express option should arrive within 2 business days within any of the available US shipping locations.

Do you offer international shipping?

Unfortunately, not yet. Stay tuned and thank you for your interest and patience until our team expands to new geographies.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number that you can use to track your package directly with the shipping carrier. Alternatively, you may login on our website to see your order details & status.

What should I do if my package is delayed or lost?

If your package is delayed or you believe it has been lost, please contact our customer support team as soon as possible. We will be happy to help you.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We will do our best to accommodate your request, but changes cannot be guaranteed once an order has been processed.

What is your return policy for shipped items?

Our return policy allows you to return certain items within 30 days of receipt.  Please visit our Returns page for more details and instructions on how to start a return.

Can I ship to PO Boxes?

No, we unfortunately do not accept shipment to PO Boxes, private mailboxes (PMB), or APO/FPO addresses. To ensure the safe and timely delivery of your order, please provide a physical street address when placing your order.

What is your return policy?

We offer a 30-day return policy from date of delivery for orders placed within the USA. Unfortunately, we do not accept returns for orders outside of the US. To be eligible for a return, the product must be unused, with product labels affixed, and in its original primary packaging, including the tamper seal. A receipt or proof of purchase is also required.

How do I start a return?

To start a return, please contact us at support@midahealth.com with your order details and the items you wish to return. Alternatively, you can begin the return process via the link provided on our returns page. If your return is accepted, we will send you a return shipping label and instructions on how to send your package back. Please note that items sent back without prior approval will not be accepted.

What should I do if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@midahealth.com. We may ask for details or images to help process your request. Please inspect your order upon arrival and let us know right away if there are any issues so we can make it right.

Are there any items that cannot be returned?

Yes, damaged, compromised, or custom products, and items within 60 days of their use-by or best-by date. Additionally, final sale items are non-returnable. Please reach out to us if you have questions about your specific item.

How do exchanges work?

The fastest way to get the item you want is to return the item you have provided it meets our return policy. Once your return is accepted, you can make a separate purchase for the new item.

 

How and when will I receive my refund?

After we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@midahealth.com.

What forms of payment do you accept?

We accept credit cards (American Express, Visa, Mastercard, Discover, Dinners Club, Elo, JCB, and UnionPay), PayPal, Apple Pay, ShopPay, and Venmo. Please confirm at checkout. All transactions are securely processed.All transactions are securely processed.

Do you offer gift cards?

At the moment, no; however, please let us know if this is something of interest to you.

Your tax rate is calculated by Avalara using your shipping address.